Citizens Bank Online, History, App, Location and Customer Service

Citizens Bank is an American bank with its headquarters in Providence, Rhode Island.

And it operates in Delaware, Connecticut, Massachusetts, Maine, New Hampshire, Ohio, New York, New Jersey, Vermont, and Pennsylvania.

Citizens Bank

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Citizens Bank was a wholly-owned subsidiary of The Royal Bank of Scotland Group between 1988 and its 2014 initial public offering.
In October 2015, RBS sold out its last 20.9% stake in the company.

The Bank runs over 1,0008 branches and more than 3,100 ATMs across 11 states under the Citizens Bank brand.

The bank ranks 23rd on the list of the largest banks in the United States of America in 2020.

Bank Type: Public
Industry: Banking
Year founded: 1828
Headquarters: Providence, Rhode Island, U.S.
Key People: Bruce Van Saun (Chairman and CEO)
Products: Financial services
Number of employees: 18,100 (December 2018)
Website: “”.

Brief History

The financial institution was formed in 1828 as the High Street Bank in Providence, Rhode Island.

In the year 1871, the Rhode Island legislature gave a second charter to form the Citizens Saving Bank. Which finally gained its parent group to form the Citizens Trust Company.

Later the bank extended through Rhode Island, thereby opening in that state 29 branches in total.

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The bank founded Citizens Financial Group as a holding company when the bank gained The Greenville Trust Company in the year 1954.

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Also, in the year 1985, Citizens changed its status from a mutual savings bank to a federal stock savings bank. And the expansion into the rest states started in 1986 with Massachusetts.

Citizens Bank Online

Here is how to log in to Citizens Bank Online:

  • Visit the official website of the bank “”.
  • Once you are on the page, you will notice a rectangular box at the top right side of the page asking you to log in.
  • Next is to “Select a secure login” then log in.
  • If you have any trouble logging in, then click on “Trouble logging in?” and follow the rest onscreen instructions.

What Exactly Does The Bank Offer?

The financial institution offers different types of accounts include:

  • Credit cards
  • Savings accounts
  • Money market accounts
  • Checking accounts
  • Certificates of deposit.

Citizens Bank Near Me

Follow the steps below to locate the nearest Citizens Bank:

  • Visit the official website of the bank “”.
  • Once you are on the page, click on “Find a Branch/ATM” at the top right side of the page.
  • On the next page displayed, scroll down a little bit where you have “Enter Location”. Then enter either your zip code or city, state in the box provided there, and click on “Find”.
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Citizens Bank Mobile App

The financial institution owns a mobile app that is available for download on the Google Play Store and Apple App Store on your Android phone and iOS devices respectively.

With the mobile app, you can:

  • Pay bills and include billers.
  • Deposit checks and also transfer funds.
  • You can freeze and unfreeze your Debit card anytime you wish to.

Customer service

  • Visit the official website of the bank “”.
  • Once you are on the page, click on “Customer Service” at the top right side of the page.
  • On the next page displayed, you will be provided with all you need to contact their customer service.
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